Privacy Policy
1. Introduction
Teslink LLC ("Teslink," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, store, and protect information when you use the Teslink Solar mobile application (the "App"), the website at teslink.co (the "Site"), and all related services (collectively, the "Service").
This Privacy Policy applies to all users of the Service, regardless of how they access it. By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.
2. Information We Collect
2.1 Information You Provide
Account Information: When you create an account, we collect your email address and, if you use social sign-in (Google or Apple), basic profile information provided by those services (such as your name and email). We do not collect or store passwords for social sign-in users.
Tesla Account Authorization: When you link your Tesla account, you authorize us to access your Tesla energy data through the Tesla Fleet API. We receive and store encrypted OAuth tokens issued by Tesla. We do not receive, access, or store your Tesla account password.
Communications: If you contact us for support or feedback, we collect the content of your messages, your email address, and any attachments you provide.
Preferences and Settings: We collect your in-app preferences, including alert configuration, notification preferences, and display settings.
2.2 Information Collected Automatically
Tesla Energy Data: Once you link your Tesla account, we automatically collect energy data from the Tesla Fleet API at intervals determined by your subscription tier. This includes: solar energy production (kWh); home energy consumption (kWh); grid import and export (kWh); Powerwall battery charge and discharge (kWh); self-sufficiency percentages; and peak production metrics. This data is associated with your account and retained to provide historical analytics.
Device Information: We collect information about the device you use to access the Service, including device model, operating system version, unique device identifiers, and Firebase Cloud Messaging tokens for push notifications.
Usage Data: We collect information about how you interact with the App, including features accessed, screens viewed, session duration, and interaction patterns. This helps us improve the Service.
Log Data: Our servers automatically record information when you access the Service, including IP address, request timestamps, API endpoints accessed, and error logs.
2.3 Information We Do NOT Collect
We want to be explicit about what we do not collect:
- Your Tesla account password
- Your payment card or banking information (payments are processed entirely by Apple or Google)
- Your precise real-time geolocation (we do not request GPS permissions)
- Control commands for your Tesla devices (our API access is strictly read-only)
- Data from Tesla vehicles (the Service only accesses solar energy ecosystem data)
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Provide the Service | Process and display your energy data, generate analytics, calculate scores, detect anomalies, and deliver alerts. |
| Account Management | Create and manage your account, authenticate your identity, manage your Tesla account linking, and process subscription entitlements. |
| Communications | Send you service-related notifications, alert notifications you have configured, subscription status updates, and respond to your support inquiries. |
| Improvement & Analytics | Analyze usage patterns to improve features, fix bugs, optimize performance, and develop new functionality. We use aggregated, anonymized data for this purpose wherever possible. |
| Security | Detect, prevent, and address fraud, abuse, security incidents, and technical issues. |
| Legal Compliance | Comply with applicable laws, regulations, legal processes, or governmental requests. |
4. How We Store and Protect Your Information
4.1 Infrastructure
Your data is stored on Amazon Web Services (AWS) infrastructure located in the United States (us-east-1 region). We use industry-standard security practices including encryption at rest and in transit.
4.2 Tesla Token Security
Your Tesla OAuth tokens are encrypted using AWS Key Management Service (KMS) before being stored in our database. Tokens are never stored in plaintext, never included in log files, and never exposed through our API. Access to the KMS encryption keys is restricted to authorized backend services through AWS Identity and Access Management (IAM) policies.
4.3 Data in Transit
All data transmitted between the App and our servers is encrypted using TLS 1.2 or higher. All data transmitted between our servers and the Tesla Fleet API is similarly encrypted.
4.4 Access Controls
Access to user data within our systems is restricted on a need-to-know basis. We implement the principle of least privilege for all service components and maintain audit logs of data access.
4.5 Security Limitations
While we implement commercially reasonable security measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.
5. Data Retention
- Processed Energy Data: Retained for the duration of your active account to provide historical analytics and trend analysis. This is a core value proposition of the Service.
- Raw Tesla API Responses: Stored in Amazon S3 with the following lifecycle: Standard storage for 90 days; Infrequent Access for up to 1 year; Glacier archival thereafter.
- Account Information: Retained for the duration of your active account plus 30 days after deletion.
- Log Data: Retained for up to 90 days for debugging and security purposes.
- Aggregated/Anonymized Data: May be retained indefinitely as it cannot be used to identify you.
6. Data Sharing and Disclosure
We do not sell your personal information. We do not share your individual energy data with third parties for their marketing purposes. We may share information in the following limited circumstances:
Service Providers: We use third-party service providers to operate the Service, including Amazon Web Services (cloud infrastructure and data storage), Firebase/Google (push notifications), Apple and Google (payment processing and app distribution), and email service providers (transactional emails). These providers access your data only as necessary to perform services on our behalf and are contractually obligated to protect it.
Aggregated Data: We may share aggregated, anonymized data that does not identify individual users for research, benchmarking, industry analysis, or marketing purposes.
Legal Requirements: We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: If Teslink LLC is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
With Your Consent: We may share your information for other purposes with your explicit consent.
7. Your Rights and Choices
7.1 Account and Data Management
You may:
- Access and update your account information through the App settings
- Unlink your Tesla account at any time, which revokes our access to your Tesla data and deletes stored tokens
- Configure or disable push notifications and email alerts
- Request export of your energy data in standard formats (CSV)
- Delete your account, which triggers deletion of your personal and energy data within 30 days
7.2 California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share it.
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions permitted by law.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Opt Out of Sale/Sharing: We do not sell or share (as defined by CCPA/CPRA) your personal information for cross-context behavioral advertising.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
To exercise these rights, contact us at privacy@teslink.co or support@teslink.co. We will verify your identity before processing your request and respond within 45 days as required by law.
7.3 European Economic Area, UK, and Switzerland (GDPR)
Although the Service is currently available in the United States, if you access it from the EEA, UK, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR), including: the right to access, rectify, erase, restrict processing, and port your data; the right to object to processing; and the right to withdraw consent. Our legal bases for processing include performance of our contract with you (providing the Service), your consent (Tesla account linking), and our legitimate interests (improving the Service, security). Contact us at privacy@teslink.co to exercise these rights.
7.4 Other State Privacy Laws
Residents of Colorado, Connecticut, Virginia, Utah, and other states with comprehensive privacy legislation may have similar rights to those described above for California residents. Please contact us at privacy@teslink.co to exercise your rights under your applicable state law.
8. Children's Privacy
The Service is not intended for use by anyone under the age of eighteen (18). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@teslink.co.
9. Third-Party Services and Links
The Service integrates with third-party services as described in Section 6. Each third-party service has its own privacy policy governing their handling of your data. We encourage you to review the privacy policies of Tesla (tesla.com), Apple (apple.com/privacy), Google (policies.google.com/privacy), Amazon Web Services (aws.amazon.com/privacy), and Firebase (firebase.google.com/support/privacy). We are not responsible for the privacy practices of third-party services.
10. Push Notifications and Communications
We use Firebase Cloud Messaging (FCM) to deliver push notifications to your device. We store your FCM device token to send notifications. You may disable push notifications through your device settings or within the App. We may also send you service-related emails (such as account verification, security alerts, and subscription confirmations) that are necessary for the operation of the Service and cannot be opted out of.
11. Analytics and Performance Monitoring
We may use analytics tools to understand how the Service is used and to improve performance. These tools may collect information such as how often you use the App, events that occur within the App, aggregated usage data, and performance data. We use this information in aggregate form to improve the Service and do not use it to identify individual users for marketing purposes.
12. International Data Transfers
Your information is processed and stored in the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the App, updating the "Effective Date" at the top of this document, and sending a notification to your registered email address at least thirty (30) days before the changes take effect. We encourage you to review this Privacy Policy periodically.
14. Data Protection Contact
For privacy-related inquiries, data access requests, or concerns about our data practices, please contact:
Teslink LLC
Email: privacy@teslink.co
General Support: support@teslink.co
Website: https://teslink.co
We will respond to all privacy-related inquiries within thirty (30) days.